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We're here to help you get the most out of Lucky Break.
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We typically respond within 24 hours. For urgent issues, include "URGENT" in your message subject.
Quick Help
Can I win real money?
No. Lucky Break is a game. The lotteries, scratch cards and prizes are all pretend: there's no real money to win, prizes have no cash value, and nothing can be cashed out.
Are there in-app purchases?
None. Lucky Break is free. Diamonds come from playing, and from optional ads you can choose to watch for free diamonds and cash. An ad only plays when you ask for one.
Does the game keep going when I close it?
Yes. While you're away you're paid a share of your wages, your side hustle keeps earning and your bank investments keep growing. Time away counts for up to two hours at first, and the Overtime upgrade makes that longer.
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Frequently Asked Questions
Can I win real money?
No. Lucky Break is a game. The lotteries, scratch cards and prizes are all pretend: there's no real money to win, prizes have no cash value, and nothing can be cashed out.
Are there in-app purchases?
None. Lucky Break is free. Diamonds come from playing, and from optional ads you can choose to watch for free diamonds and cash. An ad only plays when you ask for one.
Does the game keep going when I close it?
Yes. While you're away you're paid a share of your wages, your side hustle keeps earning and your bank investments keep growing. Time away counts for up to two hours at first, and the Overtime upgrade makes that longer.
Do I need an account or an internet connection?
No account is needed. Your game is saved on your phone, and copied to iCloud or Google Play Games when you're signed in. You can play offline; optional ads, achievements, leaderboards and the cloud copy need a connection.
Will my progress carry over to a new phone?
Yes, when you're signed in to iCloud on iPhone or Google Play Games on Android. Your game is copied there as you play, and your new phone picks it up. You can also make a backup code in Settings and restore it on any device.
How do I start over?
Open Settings and choose Reset game under Start over. This wipes everything, including the copy in iCloud or Google Play Games, and can't be undone.
How do I change my ad privacy choices?
Where privacy law requires it, Settings has an Ad privacy choices button under Privacy that reopens the consent form. On iPhone you can also turn off tracking in your phone's Settings › Privacy & Security › Tracking.